AutoResolve Solution

Motor Finance providers are facing increasing regulatory and operational pressures following the FCA’s consultation. They must manage high complaint volumes, ensure consistent and fair outcomes, and maintain audit-ready redress calculations. Traditional manual processes are hindered by high dependency on case officers, long resolution timelines, inconsistent rule interpretations, incomplete customer data, high operational effort, oversight gaps, and vulnerability management and fraud risks.

Our Digital Expert – AutoResolve, built on Purple Fabric, streamlines every step of the redress journey by managing complaints from intake to closure, automating communications, and calculating redress using policy-driven logic. It checks for DCA presence while applying FCA rules, performs ID&V to prevent fraud, and prioritizes executions for vulnerability-focused scenarios. The solution consolidates customer information for a single, complete view and adapts to any outcome emerging from the FCA consultation. Backed by Enterprise Digital Experts, the system transparently captures the agent’s collaboration history, calculation logic, and thought process, ensuring full clarity and auditability.