Chat Assistant Solution

Many existing website chatbots fail to deliver a meaningful user experience, often functioning as little more than static FAQ sections. They lack conversational intelligence, frequently providing generic, irrelevant answers or reaching a “dead end” when faced with queries outside their limited script. This results in user frustration, increased bounce rates, and a failure to effectively guide potential customers toward relevant products, ultimately hindering the digital sales funnel.

Our Digital Expert, built on Purple Fabric, revolutionizes user engagement by orchestrating a fluid conversation flow. The main agent acts as the central intelligence, managing the dialogue and determining when to deploy its specialized tools. The Intelligent User Discovery (AgentAsk Tool) goes beyond simple Q&A by using a sophisticated intent-finding knowledge base to guide users. It proactively prompts follow-up questions to uncover specific needs, leading users to the most relevant information and products. Once user needs are understood, the InfoGuide Agent is activated, accessing a comprehensive and up-to-date knowledge base of the bank’s products and services to provide accurate and detailed information.