Complaints Investigator

AI-driven complaints investigation to expedite resolution and enhance client satisfaction.

Financial service institutions face growing challenges in handling customer complaints. Issues like undisclosed fees, inadequate service, and hidden commissions lead to reputational risks, financial liabilities, and regulatory scrutiny. Manual complaint handling processes are inefficient, costly, and struggle to scale while maintaining accuracy and compliance. A streamlined, scalable solution is essential to address complaints effectively and uphold customer trust. Wealth management and motor finance related complaints, amongst others, are some that this agent has already addressed.

Gathers complaints data, investigates cases as per external regulations and internal policies, and expedites the resolution of complaints, enhancing client satisfaction while enabling case handlers to focus on high-impact and high-complexity tasks.

Key Outcomes

  • Accelerated complaint resolution from 5 weeks to 20 minutes.
  • Enhanced client satisfaction with personalized responses and maintained compliance.
  • Scalable solution that eliminates manual tasks, allowing focus on critical issues.
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Reimagine your operations with Purple Fabric. #OpsBeyondLimits      

Reimagine your operations with Purple Fabric. #OpsBeyondLimits