AI-driven complaints investigation to expedite resolution and enhance client satisfaction.
Financial service institutions face growing challenges in handling customer complaints, such as for Motor Finance or Wealth Advisory. Issues like undisclosed fees, inadequate service, and hidden commissions lead to reputational risks, financial liabilities, and regulatory scrutiny. Manual complaint handling processes are inefficient, costly, and struggle to scale while maintaining accuracy and compliance. A streamlined, scalable solution is essential to address complaints effectively and uphold customer trust.
Our Digital Experts, built on Purple Fabric, gather complaints data, investigate cases as per external regulations and internal policies, and expedite the resolution of complaints, enhancing client satisfaction while enabling case handlers to focus on high-impact and high-complexity tasks.
in future complaints with proactive forensics
in cost per case resolution
in average case handling time
proven accuracy
Your reduced complaints case processing time
of rapid deployment and seamless integration across your applications
Reimagine your operations with Purple Fabric. #OpsBeyondLimits
Reimagine your operations with Purple Fabric. #OpsBeyondLimits
