Corporate Customer Support Virtual Assistant

AI-enabled customer support to enhance service quality and reduce response times.

Corporate banks face challenges with delayed transaction updates, high reliance on manual customer support, slow issue resolution, and underutilization of historical interaction data, impacting service quality and efficiency.

Our AI agents, built on Purple Fabric, enhance customer support operations by providing real-time transaction updates and autonomously handling routine inquiries and escalations. This ensures high-quality customer service and uses interaction data for tailored experiences, anticipating needs and resolving issues proactively.

Key Outcomes

  • Reduced response time for transaction updates from hours to minutes.
  • Decreased operational costs by up to 30% through reduced staff requirements.
  • Improved first-contact resolution rate by about 40%, ensuring timely assistance and enhancing service availability.
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Reimagine your operations with Purple Fabric. #OpsBeyondLimits      

Reimagine your operations with Purple Fabric. #OpsBeyondLimits