Trade and Supply Chain Conversational Support Solution

Banks’ customer service teams are overwhelmed by time-consuming processes to address customer queries, diagnose issues, and identify growth opportunities, leading to slower response times and missed revenue potential. As customer expectations for instant support and proactive insights rise, these inefficiencies erode satisfaction, weaken loyalty, and open the door for competitors offering more connected digital experiences.

Our Digital Experts, built on Purple Fabric, answer questions in natural language, provide information proactively, and suggest cross-sell and growth opportunities. They read customer emails and chats, create draft responses, and offer deeper context to queries, improving customer service efficiency.